Knowledgebase
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Search
Articles
I have a fast Internet connection (DSL/Cable) - can I just host my own site?You could, but that's definitely not recommended. First of all, most ISPs have clauses that do...
Views: 225
Why don't I just go with the cheapest hosting?A host has to make a profit to continue operating. Some hosts do not properly understand the...
Views: 210
Are there any hidden costs or setup fees?No, there are no hidden costs or fees associated with having a hosting account with our services.
Views: 189
Can I have Warez, Appz, Serialz and or commercial software on my homepage?No, if we find them in your directory or links to them, your entire account will be subject to...
Views: 172
Can I host friends' websites?Yes, you may host your friends. If you want your friends to have their own control panels for...
Views: 157
Can I order even though I do not live in the US?Yes, you can still order with us. We can host all international domain names and also we accept...
Views: 164
Can I run a phpbb forum (message board) on my site?Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for...
Views: 2026
Can I upgrade my plan or features later?You can purchase new or expanded features, or upgrade to a new plan at any time. There are no...
Views: 171
Can you move my cPanel site for me?If your existing host uses cPanel, we can copy your existing site, username, mail, everything!...
Views: 163
Do I have to have your banner on my site?Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to...
Views: 215
Do I need a static/dedicated IP address?Dedicated IP's are useful if you want to use Microsoft FrontPage to publish your website before...
Views: 161
Do you host adult sites?No we do not host, nor allow hosting of adult sites on our servers.
Views: 206
Do you offer password protected directories?Yes, using our web-based control panel you can easily protect any directory without having to...
Views: 136
Do you offer Server Side Includes (SSI)?Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you...
Views: 145
Do you offer Telnet or SSH access?By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in...
Views: 133
How do I cancel my account?If you wish to cancel your hosting account, please visit your client area and issue a...
Views: 225
How do I sign up?While viewing a product from our site click the "Order Now" link. Follow the on screen...
Views: 220
How long after I sign up can I start building my site?If your account is automatically approved, your machine user will be created and ready for...
Views: 213
Information Needed For SSL Certificate - CSR We need the following information to generate a Certificate Signing Request (CSR): For the SSL...
Views: 187
Is it a problem if I'm not in the US?Not at all! In fact, we already have customers in countries all over the world. If you don't have...
Views: 325
Is there a minimum time contract/commitment required?You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there...
Views: 165
What are your backup routines?We maintain the following backup schedule for local backups (stored on servers): Run...
Views: 178
What are your setup times?Shared Hosting and Voice Servers are typically setup within 1-2...
Views: 286
What database do you offer?We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use...
Views: 169
What happens if I exceed my allocated bandwidth?You will receive an automatic e-mail message warning you that you have reached 80% of your...
Views: 142
What if my site breaks your Terms of Service?Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...
Views: 144
Why don't you offer unlimited bandwidth?There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth...
Views: 165
Will I be able to check my emails when I am away from my home/office computer? Yes, we provide all our customers with their own Webmail access. What this means is that you can...
Views: 154
Will I have unlimited access to update my pages?You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and...
Views: 163
Will you place any ads on my site?Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying...
Views: 148
Quick Navigation
Search
Live Help